Customer Support

What you need to do:

  • Communicate with customers via email.
  • Interact with the product team.
  • Work with the functionality of the admin panel on the website.
  • Processing and searching for user payments, monitoring payment status.
  • Working with tables: maintaining a table with user payment information.
  • Monitoring and analyzing Fraud Activity.
  • Resolving user issues directly related to searching and working in the database.
  • Working with large volumes of information (regular and detailed review of information posted in work chats and channels).

What you need to know:

  • English language at Upper intermediate level or higher.
  • Gaming experience.
  • Willingness to learn and develop.
  • Quick assimilation of new information in large volume.

What we offer:

  • Experience in a professional team of like-minded individuals who are always ready to share their knowledge and skills.
  • Opportunity to work on international GameDev products, which have gathered millions of gamers from around the world!
  • High level of salary with the possibility of bonuses.
  • Paid vacation and sick leave.
  • Flexible working hours - we focus solely on results.
  • Remote work opportunity - our team successfully operates worldwide.