{"id":740,"date":"2026-05-18T13:42:47","date_gmt":"2026-05-18T10:42:47","guid":{"rendered":"https:\/\/frozeneon.com\/?post_type=vacancy&#038;p=740"},"modified":"2026-05-18T13:42:47","modified_gmt":"2026-05-18T10:42:47","slug":"lead-vip-support","status":"publish","type":"vacancy","link":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/","title":{"rendered":"Lead VIP Support"},"content":{"rendered":"\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-68a674f1c1ef04968969f16f72c22996\">Responsibilities:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managing the VIP Support team<\/li>\n\n\n\n<li>Monitoring the quality of communication with VIP clients<\/li>\n\n\n\n<li>Handling escalations and non-standard cases<\/li>\n\n\n\n<li>Building and optimizing support processes<\/li>\n\n\n\n<li>Analyzing team performance and support metrics<\/li>\n\n\n\n<li>Training, supporting, and developing team members<\/li>\n\n\n\n<li>Collaborating with other departments to resolve client issues quickly<\/li>\n\n\n\n<li>Maintaining a high level of customer service and client loyalty<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-be67f0fa2296509ae9e2cf05803ff84a\">Requirements:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in Support \/ VIP Support \/ Customer Success in a lead role<\/li>\n\n\n\n<li>Team management experience<\/li>\n\n\n\n<li>Experience with support process automation<\/li>\n\n\n\n<li>Strong communication skills<\/li>\n\n\n\n<li>Ability to handle conflict and sensitive situations<\/li>\n\n\n\n<li>Understanding of support KPIs and metrics<\/li>\n\n\n\n<li>Ability to build processes and make decisions<\/li>\n\n\n\n<li>English level \u2014 Upper-Intermediate+<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-98d4ad063b9d320ea1c7d5a590fc1dad\">Nice to have:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in iGaming \/ betting \/ gaming \/ fintech<\/li>\n\n\n\n<li>Understanding of CRM and support systems (Zendesk, Intercom, etc.)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We are looking for a VIP Lead Support Specialist who will be responsible for providing high-level support to key users, maintaining service quality, and coordinating the resolution of complex requests.<br \/>\nYou will work closely with VIP clients, internal teams, and related departments to ensure fast, efficient, and professional communication across all support processes.<br \/>\nIf you have experience in customer support, strong communication skills, and the ability to work in a fast-paced environment with a high level of responsibility \u2014 we\u2019ll be happy to welcome you to our team.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"role":[27],"class_list":["post-740","vacancy","type-vacancy","status-publish","hentry","role-customer-support-3"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lead VIP Support - Frozeneon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lead VIP Support - Frozeneon\" \/>\n<meta property=\"og:description\" content=\"We are looking for a VIP Lead Support Specialist who will be responsible for providing high-level support to key users, maintaining service quality, and coordinating the resolution of complex requests. You will work closely with VIP clients, internal teams, and related departments to ensure fast, efficient, and professional communication across all support processes. If you have experience in customer support, strong communication skills, and the ability to work in a fast-paced environment with a high level of responsibility \u2014 we\u2019ll be happy to welcome you to our team.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Frozeneon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/\",\"url\":\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/\",\"name\":\"Lead VIP Support - Frozeneon\",\"isPartOf\":{\"@id\":\"https:\/\/frozeneon.com\/#website\"},\"datePublished\":\"2026-05-18T10:42:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/frozeneon.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Vacancy\",\"item\":\"https:\/\/frozeneon.com\/en\/vacancy\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Lead VIP Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/frozeneon.com\/#website\",\"url\":\"https:\/\/frozeneon.com\/\",\"name\":\"Frozeneon\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/frozeneon.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/frozeneon.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/frozeneon.com\/#organization\",\"name\":\"Frozeneon\",\"url\":\"https:\/\/frozeneon.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/frozeneon.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/frozeneon.com\/wp-content\/uploads\/2025\/08\/logo_frozen.svg\",\"contentUrl\":\"https:\/\/frozeneon.com\/wp-content\/uploads\/2025\/08\/logo_frozen.svg\",\"width\":1,\"height\":1,\"caption\":\"Frozeneon\"},\"image\":{\"@id\":\"https:\/\/frozeneon.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Lead VIP Support - Frozeneon","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/","og_locale":"en_US","og_type":"article","og_title":"Lead VIP Support - Frozeneon","og_description":"We are looking for a VIP Lead Support Specialist who will be responsible for providing high-level support to key users, maintaining service quality, and coordinating the resolution of complex requests. You will work closely with VIP clients, internal teams, and related departments to ensure fast, efficient, and professional communication across all support processes. If you have experience in customer support, strong communication skills, and the ability to work in a fast-paced environment with a high level of responsibility \u2014 we\u2019ll be happy to welcome you to our team.","og_url":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/","og_site_name":"Frozeneon","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/","url":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/","name":"Lead VIP Support - Frozeneon","isPartOf":{"@id":"https:\/\/frozeneon.com\/#website"},"datePublished":"2026-05-18T10:42:47+00:00","breadcrumb":{"@id":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/frozeneon.com\/en\/vacancy\/lead-vip-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/frozeneon.com\/en\/"},{"@type":"ListItem","position":2,"name":"Vacancy","item":"https:\/\/frozeneon.com\/en\/vacancy\/"},{"@type":"ListItem","position":3,"name":"Lead VIP Support"}]},{"@type":"WebSite","@id":"https:\/\/frozeneon.com\/#website","url":"https:\/\/frozeneon.com\/","name":"Frozeneon","description":"","publisher":{"@id":"https:\/\/frozeneon.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/frozeneon.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/frozeneon.com\/#organization","name":"Frozeneon","url":"https:\/\/frozeneon.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/frozeneon.com\/#\/schema\/logo\/image\/","url":"https:\/\/frozeneon.com\/wp-content\/uploads\/2025\/08\/logo_frozen.svg","contentUrl":"https:\/\/frozeneon.com\/wp-content\/uploads\/2025\/08\/logo_frozen.svg","width":1,"height":1,"caption":"Frozeneon"},"image":{"@id":"https:\/\/frozeneon.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/frozeneon.com\/en\/wp-json\/wp\/v2\/vacancy\/740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frozeneon.com\/en\/wp-json\/wp\/v2\/vacancy"}],"about":[{"href":"https:\/\/frozeneon.com\/en\/wp-json\/wp\/v2\/types\/vacancy"}],"wp:attachment":[{"href":"https:\/\/frozeneon.com\/en\/wp-json\/wp\/v2\/media?parent=740"}],"wp:term":[{"taxonomy":"role","embeddable":true,"href":"https:\/\/frozeneon.com\/en\/wp-json\/wp\/v2\/role?post=740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}