{"id":616,"date":"2026-01-12T12:44:00","date_gmt":"2026-01-12T10:44:00","guid":{"rendered":"https:\/\/frozeneon.com\/?post_type=vacancy&#038;p=616"},"modified":"2026-05-16T14:29:15","modified_gmt":"2026-05-16T11:29:15","slug":"customer-support","status":"publish","type":"vacancy","link":"https:\/\/frozeneon.com\/en\/vacancy\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color wp-elements-736f0cfdda731c35b66d84f6c27b87f6\"><strong>Responsibilities:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle written communication with clients and respond promptly to their requests.<\/li>\n\n\n\n<li>Collaborate with the product team to effectively resolve user inquiries<\/li>\n\n\n\n<li>Work with the website admin panel functionality, update and verify data<\/li>\n\n\n\n<li>Process user payments, track and monitor their status<\/li>\n\n\n\n<li>Manage large volumes of information, including regular monitoring of messages in internal work chats and channels<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-1d92c03ab94f9abcb68c737876543b0e\"><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1+ year of work experience<\/li>\n\n\n\n<li>Strong customer focus and willingness to help users<\/li>\n\n\n\n<li>English proficiency at Upper-Intermediate level or higher<\/li>\n\n\n\n<li>Willingness to learn and grow professionally<\/li>\n\n\n\n<li>Ability to quickly absorb and process large amounts of new information<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We are hiring a Customer Support Specialist to assist clients, resolve issues, and deliver an excellent customer experience. 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